24-7 Emergency Services Icon 24/7 Emergency (704) 457-2300 3726  Latrobe Drive, Charlotte NC 28211
24-7 Emergency Services Icon 24/7 Emergency (704) 457-2300 Map
(704) 457-2300

Your Payment

Payment policy at CARE

The team at CARE recognizes the unexpected and stressful nature of emergency and specialty care. We understand that you want what is best for your pet while considering your own financial constraints, and we will support your decisions. At every step of the way, you are encouraged to ask questions to help you make the best possible decisions for your pet. However, we do require payment at the time our services are rendered.

After an initial evaluation, we will go over our recommendations, risks associated with each option and the pricing involved. Prior to testing and treatment, we will give you a range of anticipated charges while your pet is at CARE. You will be asked to pay a deposit of the lower end of this range prior to the beginning of treatment. The balance will be due when your pet is ready to go home.

Accepted Forms of Payment

Although CARE does not offer in-house payment plans, we do accept the following forms of payment:

  • Cash
  • Check
  • Debit cards
  • All major credit cards – Visa, MasterCard, American Express and Discover
  • Apple Pay and Google Pay
  • Forms of insurance accepted are listed below.

Additionally, financing may be available for qualified pet owners through:

All Pet Card – All Pet Card – All Pet Card is a credit card specifically for veterinary expenses that extends special financing to qualified individuals. If you wish to apply for an All Pet Card account, you may do so here.

CareCredit® – CareCredit® is a healthcare credit card that extends special financing offers to qualified individuals to help you meet your veterinary needs. If you already have a CareCredit® account, you can pay here.

Scratch (formerly Scratchpay) – Scratch provides simple and friendly payment plans for medical financing. You can learn more about Scratch here.

What is the difference between All Pet Card, CareCredit® and Scratch?

  • All Pet Card is a credit card specifically for veterinary expenses. Prequalification involves a soft credit check followed by a hard credit check upon acceptance.
  • CareCredit® is a medical credit card accepted by both veterinary and human healthcare providers. Prequalification involves a soft credit check followed by a hard credit check upon acceptance.
  • Scratch (formerly Scratchpay) is a short-term installment loan provided by a financing company. They offer payment plans with a soft credit check prequalification.
  • Clients should study all of these plans so they fully understand the terms and conditions.

Pet Insurance

  • Payment is due at the time of service, and our team is happy to assist with any paperwork your insurance provider requires for reimbursement.
  • Trupanion members — ask us about VetDirect Pay, a program that allows Trupanion to pay their portion of your bill directly to CARE, so you’re only responsible for your out-of-pocket costs at checkout.
Trupanion VetDirectPay

Questions

You are always welcome to ask your medical care team or a customer service representative any questions you might have.

Thank you for trusting us to care for your pet.