Medication Refills

For non-emergency refills, please complete the information in the form on this page.

MEDICATION REFILL REQUESTS ARE NOT AVAILABLE FOR PETS SEEN BY OUR EMERGENCY DEPARTMENT.

Refill Policy

CARE’s goal remains providing simple, convenient ways to refill your pet’s medications, online or by phone. Please note:

• To ensure pets seen for emergency visits have proper follow-up care, we recommend you see your primary veterinarian for medication refills.
• Please plan ahead and request refills at least one week before you run out of your pet’s medication.
• Refill requests may take up to 2 business days between Monday and Friday (longer if during the weekend) to be ready for pick up. This applies to medications filled by CARE as well as to those called in to a pharmacy.
• If your pet has not been recently seen by one of our providers, an appointment may be required for the approval of a prescription refill. Patients who have not been in our office in over a year will require an appointment to receive additional refills.

We will answer any questions you have about this policy or about your pet and the medications prescribed.

Telephone Requests

1. Please call 704-457-2300. Telephone requests for medication refills should be made between 8 a.m. and 4 p.m., Monday through Friday.
2. Any urgent request outside of these hours (at night, on weekends or during holidays) will be considered an “emergency refill.” A temporary supply of medication will be filled and must be picked up from CARE. A prescription will then be called in on the next business weekday.
3. When calling in a refill request, please have the drug name, strength, quantity requested, dose currently being administered and, if we will be calling in the request to an outside pharmacy, that pharmacy’s name and phone number.