CARE is open and continues to provide care for emergency and specialty patients. The following policies are intended to keep our clients and our staff healthy, while doing our part to slow the spread of disease in the community.
Emergency Patients: If you are bringing your pet in for emergency evaluation:
1. If your pet is in critical condition
- Severe bleeding, trouble breathing, actively having a seizure
- Bring your pet to the front door
- We will ask you for your phone number and then have you wait in your car while your pet is assessed.
2. If your pet is stable
- Please call us at 704-457-2300
3. For all patients, the doctor will call you to discuss a plan. All consents and payment will be done over the phone.
Recheck Appointments: If you have an appointment at CARE please text us from the parking lot when you arrive. Our staff will come out to the parking lot and bring your pet in for its assessment. The doctor will then call you to discuss the findings and the plan. We will be able to do all consents and payments via text, email or phone.
New Specialty Appointments: If this is your first appointment with a specialist doctor at CARE, please text us from the parking lot when you arrive. Our staff will come out to your car and bring them inside for their appointment. Once the doctor has evaluated diagnostics you may come into the building to discuss the findings and the plan. You must wear a mask when coming into the building. If you are uncomfortable about coming into the building or unable to wear a mask, you may wait in the car during the appointment and the doctor will call you to discuss the findings and the plan. If you wait in your car, we will do all consents and payments via text, email or phone.
If you have been ill recently, please re-schedule your appointment.
If you are not comfortable with these options, call us and we will work to answer your questions and accommodate you if possible.
Concerned about your pet and COVID-19?
While this virus seems to have emerged from an animal source, it is now spreading from person-to-person. At this time, there is no evidence that companion animals, including pets, can spread COVID-19 to people or that they might be a source of infection in the United States.